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New Guidelines for Guests Staying at a Walt Disney World Resort


New Guidelines for Guests Staying at a Walt Disney World Resort

Walt Disney World has just released new guidelines and information for guests staying at a Walt Disney World resort when theme parks and resorts re-open.


On June 22, only select Disney Deluxe Villa Resorts and Disney's Fort Wilderness Resort & Campground will reopen.

  • Bay Lake Tower at Disney’s Contemporary Resort

  • Boulder Ridge Villas at Disney’s Wilderness Lodge

  • Copper Creek Villas & Cabins at Disney’s Wilderness Lodge

  • Disney’s Animal Kingdom Villas – Kidani Village

  • Disney’s Beach Club Villas

  • Disney’s BoardWalk Villas

  • Disney’s Old Key West Resort

  • Disney’s Polynesian Villas & Bungalows

  • Disney’s Riviera Resort

  • Disney’s Saratoga Springs Resort

  • The Villas at Disney’s Grand Floridian Resort

A new webpage "Disney Resort Hotels: Know Before You Go" was published today that provides additional information regarding Walt Disney World Resorts for guests staying or visiting the resort.


What You Will Need When Visiting a Resort:

  • Before traveling to Florida, please make sure that you have reviewed any advisories or restrictions that may be in place for travel to Florida. Visit https://floridahealthcovid19.gov/travelers/ for information. Guests who are under isolation or quarantine orders must not enter Walt Disney World Resort.

Please be aware that you'll also need:

  • A confirmed room reservation for your stay. Be sure to link your reservation to your Disney account to receive important information prior to your arrival—visit My Plans to get started

  • A confirmed dining reservation if you’re a day Guest (not staying overnight)

  • Face coverings for each Guest age 2 and up—which must be worn in all public areas, except while swimming or seated for dining

  • Planning to visit a theme park during your stay? Select Walt Disney World theme parks will begin to reopen on July 11. To enter a park, both a park reservation and valid admission for the same park on the same date is required (a Disney Resort hotel reservation does not guarantee theme park access)

Walt Disney World Resort Guests may be subject to additional health screening.


Resort Services:

  • Disney's Magical Express Service will still be available for guests arriving and departing Orlando International airport.

  • FastPass+ and Extra Magic Hours benefits are unavailable until further notice.

  • Bell Services will deliver luggage to rooms, but will not escort Guests

  • Club-level service will be temporarily unavailable

  • Deliveries will only be made to occupied rooms

  • In-room celebrations will not be available

  • Dry-cleaning and valet laundry services will be temporarily unavailable; self-service laundry will remain available

  • Shipping services will be temporarily unavailable

  • Resort airline check-in service may be temporarily unavailable

Cleaning

Prior to your arrival, your room will undergo thorough cleaning—with attention to:

  • High-touch areas, like TV remotes and door handles

  • Housekeeping tools will be cleaned between rooms

  • Floors, which will be steam cleaned and vacuumed between Guests

Inside your room, you’ll find:

  • Extra linens and towels wrapped in single-use packaging

  • Individually wrapped glassware

  • Double-cased pillows

  • Additional items that have been cleaned and wrapped in single-use packaging

And during your stay, your room will receive a light cleaning service every other day, which will include:

  • Removal of trash and used towels

  • Replenishment of towels and amenities throughout the room and bathroom

  • Wiping and cleaning of the vanity and counter surfaces

  • Vacuuming if needed

You can also decline every-other-day service.


Transportation

  • Before the theme parks open, bus transportation will be available between your Disney Resort hotel and Disney Springs area.

  • When the theme parks reopen, complimentary transportation will also be provided between your Disney Resort hotel and Disney theme parks.

  • Transportation will operate with physical distancing measures in place, reducing capacity. As a result, you may experience delays.

  • Minnie Van Service will not be available during the initial reopening.

  • Self-parking will be available but valet service will be unavailable except for Guest will disabilities who require assistance.

Recreation & Experiences

  • Feature pools may operate with reduced hours; leisure pools will be open 24 hours a day

  • Pools will operate with reduced capacity to allow for physical distancing

  • Select poolside activities may be available at select Resort hotels

  • Stormalong Bay at Disney's Yacht and Beach Club Resorts will not be available during the initial reopening period; Guests of this Disney Resort hotel may enjoy the leisure pool at Disney's Beach Club Villas

  • Fitness centers will open in alignment with state and county regulations, and may have reduced hours and capacity

  • Fitness and sports courts will be open, and Guests must maintain physical distancing

The following experiences will not be available during the initial reopening:

  • Instructor-led fitness classes will not be available

  • Arcades

  • Campfires

  • Character Experiences

  • Dog Parks

  • Electrical Water Pageant

  • Marina Rentals

  • Pin Tradin

  • Playgrounds

  • Spas, Salons & Bibbidi Bobbidi Boutique

  • Fireworks voyages and tasting cruises including Pirate and Pals Voyage

  • Fun runs

  • Wonderland Tea Party at Park Fare

  • Hula Lessons

  • In-room childcare

  • Mermaid School

  • Special classes and programs - culinary, cultural and animal programs


Merchandise

Merchandise locations throughout Walt Disney World Resort will be operating with some modifications including:

  • New Product Launches: New collection product launches and limited-edition merchandise will not be available for in-person purchases at Walt Disney World Resort until further notice. As always, Guests can find these items on shopDisney, subject to availability.

  • Pin Trading: We will continue to offer Guests the opportunity to pin trade with Cast Members through the use of pin boards in select locations. Cast pin trading with lanyards will not be available at this time to maintain physical distancing.

  • Delivery Option: Package delivery to the front of our theme parks or to Disney Resort hotels will be suspended. However, shipping merchandise to Guests’ homes continues to be available.

  • Dressing Rooms: For the time being, dressing rooms will not be available.

  • Returns: In-person returns will be available upon the reopening of our merchandise locations.

During your resort stay checking in online is highly recommended and you will be automatically checked out of your room so you don't have to visit the Front Desk, unless you have unresolved charges.


You will also have the option to virtually chat with a Resort Cast Member via the My Disney Experience app during your stay.


At this time, Disney is temporarily pausing Disney Resort hotel reservations to focus on Guests with existing reservations (Disney Vacation Club Members can still make new reservations) and will resume new hotel reservations after that period of time.


Disney is waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through October 3, 2020. If Guests need further assistance, they can reach out to the Disney Reservation Center through the online chat feature or by calling the reservation line



News & Media Source: Walt Disney World

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